Night Auditor Job Description – Template, Duties and Qualifications
A Night Auditor is a vital role in the hospitality industry.
They are responsible for ensuring the smooth operation of a hotel or resort during the overnight shift.
They are responsible for handling guest check-ins, check-outs, and any other customer service needs that may arise during the night.
In this article, we will discuss the education, skills, and qualifications needed for the position, as well as the duties and responsibilities, requirements, and salary expectations for a Night Auditor.
What Does A Night Auditor Do?
A Night Auditor is responsible for ensuring the smooth operation of a hotel or resort during the overnight shift.
They handle guest check-ins, check-outs, and any other customer service needs that may arise during the night.
They also run night audits, which involve reconciling the hotel’s financial records for the day.
Night Auditors may also be responsible for handling any security issues that arise during the night.
They act as the main point of contact for guests during the night shift, and must have excellent customer service skills, strong communication skills, and basic computer skills.
Night Auditor Job Description Template
Job Title: Night Auditor
Reports To: Front Office Manager/Hotel Manager
Job Summary:
The Night Auditor is responsible for the front desk operations during the overnight shift. This includes check-in and check-out of guests, handling guest inquiries, and ensuring the security and safety of the hotel. The Night Auditor also performs the daily audit of the hotel’s financial transactions and balances the books for the next business day.
Responsibilities:
- Greet guests upon arrival and check them in/out of the hotel.
- Handle guest inquiries and complaints in a professional and efficient manner.
- Ensure all front desk procedures are followed, including proper handling of cash, credit card, and room charges.
- Balance the hotel’s daily financial transactions, including room revenue, food and beverage revenue, and other miscellaneous charges.
- Prepare reports, including the occupancy report, revenue report, and audit report.
- Ensure the security and safety of the hotel by monitoring the CCTV and conducting regular rounds of the property.
- Perform other duties as assigned by the Front Office Manager or Hotel Manager.
Qualifications:
- High school diploma or equivalent.
- 1-2 years of experience in a similar role.
- Strong communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of hotel front desk procedures and basic accounting principles.
- Proficient in Microsoft Office and hotel management software.
- Flexibility to work overnight shifts.
Physical Demands:
- Standing and walking for long periods of time.
- Lifting and carrying up to 25 pounds.
- Bending, stooping, and reaching.
Working Conditions:
- Fast-paced and demanding environment.
- Night shifts.
Note: This is a sample template and can be modified as per the requirement of the organization.
Night Auditor Education, Skills and Qualifications
A Night Auditor should have at least a high school diploma, although some employers may prefer candidates who have some college education or a degree in hospitality management.
They should have excellent customer service skills, as they will be the main point of contact for guests during the night shift.
They should also have strong communication skills, as they will be interacting with guests and other hotel staff members.
Basic computer skills are also essential, as Night Auditors will be using software to manage guest information and perform other tasks.
Night Auditor Duties and Responsibilities
The main duty of a Night Auditor is to ensure that guests have a pleasant and comfortable stay.
They are responsible for handling guest check-ins and check-outs, as well as any other customer service needs that may arise during the night.
They are also responsible for running night audits, which involve reconciling the hotel’s financial records for the day.
Night Auditors may also be responsible for handling any security issues that arise during the night.
Night Auditor Requirements
Night Auditors should be able to work overnight shifts, as well as weekends and holidays.
They should be able to stand for long periods of time, as well as lift and carry items weighing up to 50 pounds.
They should also be able to handle a high-stress environment, as they will be dealing with guests who may be upset or frustrated.
Night Auditor Salary Expectations
The salary for a Night Auditor can vary depending on the location and size of the hotel or resort.
According to Glassdoor, the average salary for a Night Auditor is around $35,000 per year.
How to Write a Night Auditor Job Advert
When writing a Night Auditor job advert, it’s important to highlight the main duties and responsibilities of the position.
Include the education, skills, and qualifications that are required, as well as the salary expectations.
Be sure to mention the overnight shift and weekend/holiday work that is required.
Sample Interview Questions for Night Auditors
- What experience do you have in the hospitality industry?
- How do you handle difficult guests?
- Can you tell us about a time when you had to resolve a problem during your shift?
- How do you handle stress in a high-pressure environment?
- What computer skills do you have?
- Can you describe a time when you had to handle a security issue?
- Why do you want to work as a Night Auditor?
Frequently Asked Questions for Hiring Night Auditors
- Are you able to work overnight shifts, weekends, and holidays?
- Do you have any experience with night audit procedures?
- Can you provide references from previous employers in the hospitality industry?
- Are you able to lift and carry items weighing up to 50 pounds?
- Do you have a high school diploma or higher education in hospitality management?
Conclusion
In conclusion, Night Auditors play a crucial role in the hospitality industry by ensuring the smooth operation of a hotel or resort during the overnight shift.
They are responsible for handling guest check-ins, check-outs, and any other customer service needs that may arise during the night.
They should have excellent customer service skills, strong communication skills, and basic computer skills.
A high school diploma is usually required, although some employers may prefer candidates with some college education or a degree in hospitality management.
Night Auditors should be able to work overnight shifts, as well as weekends and holidays.
The salary for a Night Auditor can vary depending on the location and size of the hotel or resort.
It is important for employers to ask relevant questions and check references during the hiring process to ensure they find the right candidate for the job.
